In the last 18 years I shipped thousends of packages
outside Europe by Dutch Postal Services (PostNl). In
total 2 of them got lost (one to Singapore and one to
the USA). In both cases the amount of the insurance was
paid, about 10 weeks after the package was sent.
If a package has not been delivered after 3 weeks, I
have to fill in a form at the post office. After that it
will take a maximum of 2 months for the post office to
investigate. You will be asked if the package has been
delivered at your address by the postal service in your
country. I will be informed about the results of the
investigation. If the package has not been located,
payment of the insured amount will follow shortly after
that. I will pass this payment immediately to you by
crediting your credit card or by money transfer. Further
more I will inform you about every stage of the
investigation. As soon as I receive message, I will pass
this to you.
If you decide not to insure the package, I will ship by
registered mail. You will have to sign when delivered at
your address. If a registered package gets lost, the
post office will compensate US$ 150.00 if and when the
investigation has terminated without result.