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1. General

In the last 18 years I shipped thousends of packages outside Europe by Dutch Postal Services (PostNl). In total 2 of them got lost (one to Singapore and one to the USA). In both cases the amount of the insurance was paid, about  10 weeks after the package was sent.

If a package has not been delivered after 3 weeks, I have to fill in a form at the post office. After that it will take a maximum of 2 months for the post office to investigate. You will be asked if the package has been delivered at  your address by the postal service in your country. I will be informed  about the results of the investigation. If the package has not been located, payment of the insured amount will follow shortly after that. I will pass this payment immediately to you by crediting your credit card or by money transfer. Further more I will inform you about every stage of the investigation. As soon as I receive message, I will pass this to you.

If you decide not to insure the package, I will ship by registered mail. You will have to sign when delivered at your address. If a registered package gets lost, the post office will compensate US$ 150.00 if and when the investigation has terminated without result.



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